Email Address

Disability Services

Wollongong NSW & Gold Coast QLD

Privacy Policy

Thank you for visiting We respect and protect the privacy of our clients and the users of our website.
This privacy policy tells you how we collect and use information provided through our website forms.
The term “personal information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We collect only the personal information you provide directly through the forms on this website.

You can use this website and provide feedback without telling us who you are or revealing other personal information. If you send us a contact or feedback form you can do so without identifying yourself, if you provide a complaint or Service request, we do collect your personal information or those of the participant to enable us to follow through on the request.

The purpose of our website is to provide you with information on our business, its services and provide forms to collect participant information, feedback, and complaints.

Personal information
If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name, phone number, and personal information collected in the service request form.
The personal or sensitive information that we collect is provided on a secure website connection with a current SSL certificate.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share personal information with other government agencies.

If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself.
Your personal information is kept in a secure file with 2 step authentication, we do not sell or share any information provided to us by our website users.

How we deal with complaints and requests
You may request access to personal information that we hold about you, and you may ask us to correct your personal information if you find that it is not accurate, up-to-date, or complete. You may also make a complaint about our handling of your personal information if you feel we have not handled it as per the Australian Privacy Laws and regulations.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis and ensure our cloud storage has 2 step authentication.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your personal information is restricted to employees who need it to provide benefits or services to you.

Website analytics
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy. also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.

Our obligations
This online service is bound by the provisions of the Privacy Act 1988 (Cth)- external site, including the Australian Privacy Principles– external site.

Contact us
If you have any questions about your privacy concerns.
0408 806 955 

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